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Frequently Asked Questions

What are my login details?

To login to Footprint, you will need the email address and password you provided when you started your subscription.

If you have forgotten your password, you can request a request a reset link here. This will be emailed to you within half an hour.

How do I change my password?

When you are logged in (see the first point above if you require your login details) click on the “Account settings” button in the right margin of the website. After you confirm your current password, scroll to “new password” and enter your new chosen password. Repeat this in the “Confirm password” box below and then click “Save settings” to confirm the changes.

How often are email alerts sent? How do I change the frequency of them?

We offer three email frequencies. The default setting is instant - to change this, log in (see point 1 if you require your login details) to Footprint and click on the settings button in the right-hand margin of the website. Under the "Account details" section you will see an option for "Email frequency". Here you can choose from "Instant" (one email alert for every article we publish, our default setting), "Daily" (one daily email, delivered each morning, including links to the articles published in the previous 24 hours), and "Weekly" (one weekly email, delivered each Friday morning, including links and headlines for all the articles published in the previous seven days). Once you've chosen a frequency, click "Save settings" to confirm the change.

Can I change the email address that Footprint emails are sent to?

Yes, call us on 02 9267 3800 or email to request the change.

Can I receive email alerts in text rather than HTML?

Yes - When logged in (see point 1 if you require your login details) click on the settings button in the right-hand margin of the website. Scroll to "Account details" and select "text" next to "Email format", then click "Save settings" to confirm the change.

Can I access Footprint using a smartphone or tablet?

Yes - the Footprint website will automatically adapt to the screen size of your smartphone or tablet.

Are there special rates for multi-user subscriptions?

Yes. Click here to see our multi-user subscription rates.

How do I add more people to my account?

Call us on 02 9267 3800 or email with your request. To be eligible for multi-person rates, all users must work within a single organisation and the subscription must be invoiced to a central contact.

What is your privacy policy, and/or subscription terms and conditions?

View subscription terms here and our privacy policy here.

How do I access archived articles?

Visit our homepage at www.footprintnews.com.au and log in using your email address and password.

Clicking on 'News' will show you our latest news, or you can browse via our 'Topics' page.

If you know what you're looking for, or have a specific article in mind, enter keywords into our search engine.

Can I get RSS feeds of Footprint?

Yes - visit our RSS feeds here.

Does Footprint accept advertising?

Yes - but on a limited basis. Footprint accepts advertising for events, training sessions, and job vacancies relevant to our readership. We do not accept product or company advertising.

Can I forward Footprint email alerts?

No – unless we have provided you with written permission. Contact with any requests.

Can I share my login details with my co-workers?

No - doing so jeopardises the security of the information you've provided, and can allow others to post content or make purchase orders under your name.

Can I publish an Footprint article on my website, blog, or newsletter?

If you wish to reproduce a Footprint article please email our managing editor, , for permission, or call 02 9267 3800.

How do I unsubscribe?

We'll be sad to see you go, however, if you would like to unsubscribe yourself from Footprint, please phone 02 9267 3800 or email with your request. If possible, please provide a reason for cancelling your subscription, as your feedback can help us to finetune our service.

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